Return & Exchanges
Returns & Exchanges
What is your Return & Exchange policy?
We accept returns and exchanges of unworn, unwashed items within 14 days of the purchase date. Items must be returned in their original condition and with all tags and liners attached.
Returns are free if you return for store credit, exchange for another item of equal/higher value or keep at least one item from your order.
A return shipping fee of $14.75 only applies if you return all items from your order. The return fee will be deducted from the amount of your refund. Returns made for store credit or exchange are free and do not incur the $14.75 return fee.
Once the label has been created you will have 14 days to drop it off at your local carrier in order to receive a refund. After 14 days, the return label will expire, and you will need to contact Customer Service for a new return label. This will result in the refund being issued as store credit.
Final Sale Merchandise: All items noted as final sale, including gift cards, gift with purchase, discounted merchandise (price as marked) or personalized/monogrammed merchandise cannot be returned or exchanged.
How do I make a Return or Exchange?
For qualified orders, you can request a return by filling out the Return & Exchange Request Form at the bottom of this page using the information you entered at checkout. Whichever method you use, you must include a detailed explanation and the reason(s) for your return or exchange. By telling us the issue you have experienced, whether that’s sizing or otherwise, it helps us tremendously to serve you better the next time around.
You may also return online orders at our Toronto Flagship store. Learn about store details here.
Your order number is the 4-digit number on your order confirmation email.
If your item meets our return criteria, we will be sending you a shipping label to which you must print and attach on your return package. The return fee of $14.75 will be deducted from the amount of your refund.
We offer exchanges at no cost for up to two exchange orders. If you exchange the item from your second exchange order for another item and after receiving it choose to exchange it again a third time, you will be charged a $14.75 return fee for the return of the third shipment and any subsequent exchanges.
Refunds
Refunds will be processed once your return has been received at our warehouse. It can take up to three weeks for your return to be processed. If you are returning for a refund, you will receive an email confirmation once your refund has been issued. If you are returning for an exchange, we will send the requested item out to you. If you return a purchase made with a gift card/store credit, your refund will return to your gift card.
Where returns are processed for store credit, a C.J.C gift card will be issued once your return order is in transit back to us, and sent to the email used to make the original purchase.
Outbound shipping fees from the original order are not refundable.